Your removal of auto calculated recording fees and taxes puts all of your users at risk. I see that your company stated in a former note that you will not reinstate the auto calculations. Could you at least do something to force the entry of something in those fields, or force them to be affirmatively marked as exempt when not needed? Perhaps make it so that a closing statement/estimate cannot be generated without either entering the info, or marking the transaction exempt? Honestly, if something isn't changed to remove this risk, I will begin looking for an alternate closing software. If protecting your customers from costly oversights is not a priority to ClosingVue, then we will find a service provider who does make it a priority.
What you "feel" is just simply wrong and, in my opinion, shows a disconnect between your programmer's perception of our business and the reality of actually doing business. This new process puts your customers at risk of the fees being completely overlooked. It is great to add measures to prevent miscalculation, I fully support that! But doing it in a way that creates a risk of complete omission instead of miscalculation is frankly, absurd logic. ( i.e. its as if you are saying its better to miss the taxes completely than miscalculate them.) If this remains your company's position, you will very likely lose business over it. Including my firm's business. I have already reached out to the Fund to express my concern over this.
Hello,
We removed the auto-calculation of the fees because we were not calculating all of the various additional documents available in the calculator, nor were we asking questions about whether they were a Federal Credit Union and the other various questions. With the calculator, you can enter the number of pages being recorded, answer any questions that apply and calculate fees for additional documents. This will provide more accurate fees being disclosed on your Settlement Statement and result in less manual entries/calculations. If the Loan Amount or Purchase Price changes in your file, you will be alerted to verify your calculations. We feel this is how we are helping to prevent fees being missed or improperly entered.
E-Closing